Hartlepool and Stockton-on-Tees


If you feel you can't cope and need to speak to somebody right now, or need advice on how you can deal with someone else's behaviour, no matter what time of day, you could contact NHS 111 or the Samaritans.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones
Telephone: 111

The Samaritans offer a 24-hour confidential telephone helpline.
Telephone: 08457 90 90 90


One in four of us will struggle with our emotional health at some time in our lives. Life has its ups and downs for all of us.

You may be having a rough time at the moment.

  • Are you bottling things up, not wanting to speak about what's really worrying you?
  • Generally feeling down, not yourself?
  • Do you have trouble concentrating, your mind jumping from one thought to another?
  • Are there problems in your relationships?
  • Having problems sleeping or eating?
  • Have you recently been made redundant or worried your job is at risk?
  • Are you concerned about how you are going to make your money last this month? 

Things like this could be having an effect on the way you think, feel and behave and it can be frightening if it’s happening to you. It could be stopping you from enjoying the things that you usually like to do.


There’s help out there –you can speak directly to a local talking therapy team member.  They will talk through your worries with you and provide the best support, help and advice for your particular need. You can also speak to your doctor or nurse at your GP practice to seek help.

If you feel you need/want help this is how things work:

Speak to your doctor or nurse at your GP practice to seek help. Or call one of the providers below directly. (Also see current waiting times for providers to help with your next steps)

Following this, you will be invited by a provider to meet or chat on the phone, to talk over what is best for you. Most providers will be able to do this within 5 days. This chat will help determine what type of treatment is best for you, whether it be low or high intensity. 

After your first chat it will be determined what level or help you will need as stated above. Some people may need a higher intensity treatment, which may involve a slightly longer waiting time. Others may be able to be seen more quickly. 


If you want to talk to someone you can contact the organisations directly using the details below, please note these are average waiting times for providers:

Organisation Phone number Average waiting time for Low Intensity Treatment Average Waiting time for High Intensity Treatment
Hartlepool & East Durham MIND 01429 269303 2 days 2 days
Insight 0300 555 0555 8 days 27 days
Middlesbrough and Stockton MIND 01642 218361 22 days 42 days
Starfish Health and Wellbeing 01642 672987 15 days 18 days
Alliance 01642 352747 28 days 36 days


If you are unsure who out of the above providers to call, the team on 01642 263121 will be able to direct you to one of the most suitable support organisations.

Please note: Information on the providers above, including referral times, is indicative and is updated on a regular basis. Please contact the organisation directly for more detailed information on current waiting times. The times are for assessment and that treatment times will differ depending on treatment needed and patient choice of venue/time.